General Patient Information


It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have a page dedicated to Carers where you can also register with us as a carer so we can provide you with additional support.


The practice tries very hard to offer a helpful and friendly service to their patients with a high quality and standard of care. However, there may occasions when, despite our best efforts, you may feel that you have cause to complain.

We do take your complaints or suggestions very seriously and encourage you to tell us if you feel that our standard of service has fallen short of your expectations. If you wish to speak to our Practice Manager about any concerns that you have he can be contacted on the main practice telephone number and will be happy to discuss your problem.

We have a formal complaints procedure and the leaflet is downloadable here or is also available from reception should you wish to have a copy.

NHS Swindon Clinical Commissioning Group (CCG)

Park Lane Practice is one of several practices that make up NHS CCG: Swindon Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need.

For details of all primary care services in the area, take a look at the CCG website,

GP Average Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

The average earnings for GPs working for six months or more at Park Lane Practice in the last financial year was £37,557 before Taxation and National Insurance. This is for 1 full time, 1 part time and 3 locum GPs.

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