Frequently Asked Questions

This section provides answers to questions Doctors, Nurses and Reception Staff frequently get asked:

How Do I Register with your Surgery?

We currently have an open list and welcome requests for registration with the practice from patients living in or moving to the practice area.

Full details on how to Register.

How Do I Register for Online Patient Services

We use a secure website called Systmonline which provides a number of online services. To access this service you will need to register for an account prior to your first log in, click here for further information.

Do I live within your Practice Area?

To find out if you live within our practice area, and can therefore register with us, take a look at our practice catchment area, or telephone the surgery for further information.

How Do I Make an Appointment?

The procedure for making an appointment is given on our Appointments page. You can also find out about opening hours etc here.

How Do I Cancel my Appointment?

It is very important to inform us if you cannot attend an appointment. Instructions for canceling appointments.

How Do I Order Repeat Prescriptions?

There are many options available for sending us your repeat prescriptions. Instructions for ordering your Repeat Prescriptions.

How Do I Change my Address and Tel No?

You can use forms available on this website, call us or write to us. Full details on how to inform us of a change of address/tel no.

How do I Obtain Medical Advice when the Surgery is Closed?

Information on what to do when the surgery is closed can be found here.

How do I Request a Home Visit?

View our Home Visits page for details.

How Do I Check-In for my Appointment on Arrival at Reception?

On arrival at the surgery for your appointment, please use the Self Check-In or report to the reception desk and let the receptionist know you have arrived.

It is extremely important that you do this before sitting down - otherwise the clinician that you are seeing will presume you have failed to arrive and will just move on to seeing the patient that has been booked for the appointment after yours.  

How Do I Get the Most out of a Consultation?

Advice on how you can get the most out of your consultation with the doctor can be found here.

How do I Get Advice or Help on How to Stop Smoking?

Stop Smoking Services are run by Swindon Borough Council and we regret that we no longer have an in-house advisor. If you need advice or help on how to stop smoking please contact the SBC Live Well Clinic on 01793 465513. We have a guide about smoking in our Health Guides section. Also, you can tell us about your smoking status here.

How Do I Make a Complaint?

We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Please see our Practice Policies page for information.

I am unhappy with my medication, what should I do?

Please come to discuss the matter with your doctor before simply discarding any medicines.

How Do I Obtain a Result to a Recent Laboratory Test?

Details on how and when to obtain your test results can be found here.

I am Living in the Area Temporarily and am NOT Registered with a Local Doctor - Can I get Medical Help?

Yes, our procedure for temporary residents can be found here.

How Do I See my Medical Records?

You have a right of access to your health records, please see our Your Medical Records page for further information.

What do I do if a Death Occurs in the Family?

If a death occurs in the family, what you need to do depends on the circumstances of the death. We have a dedicated page to Bereavement and Loss which can be accessed here.

How Do I get the Help of an Interpreter?

Please ask a receptionist to book an interpreter who speaks your language. Your appointment time may be limited by the availability of this service.

How Do I ... Find out what is on your Surgery Website?

You can use the main menu to look through the items available, see the Site Map or if you are looking for something in particular use the search tool in the top right of every page.