Welcome to Park Lane Practice

We are a Doctors Surgery and General Practice (GP) providing Health Care in Swindon, Wiltshire. We are committed to healthcare and aim to provide the best possible service to all of our patients.

On this website, you will find a wide range of health resources to help you get the most out of the medical services we have to offer.

We welcome any new patients who live in our catchment area who would like to register with our practice.

Opening Times:

Day

Morning

Afternoon

Monday, Tuesday

8.30am - 12.30pm

2.00pm - 5.30pm

Wednesday

8.30am - 12.30pm

Closed

Thursday, Friday

8.30am - 12.30pm

2.00pm - 5.30pm

Weekends & Bank Holidays

Closed

Appointments:
Information on how to make or cancel an appointment can be found here.

Surgery Times:

Day

Morning Surgeries

Afternoon Surgeries

Monday, Tuesday

8.30am - 11.30am

2.30pm - 5.15pm

Wednesday

8.30am - 11.30am

Closed

Thursday, Friday

8.30am - 11.30am

2.30pm - 5.15pm

Extended Hours

We are pleased to provide an extended hours service on Monday and Tuesday mornings consisting of a limited number of pre-booked early morning telephone consultations (starting at 6:50am) followed by pre-booked face to face consultations (GP or Nurse) between 7:00am and 8:00am. Please contact surgery reception to book.

Out of Hours Service:

For our Out of Hours Service, please telephone NHS 111.

Weekdays: 5.30pm - 8.30am
Weekends: 5.30pm - 8.30am Monday

For further information please visit our emergencies page.

Missed Appointments

We have been delighted to see a significant reduction in the level of missed appointments last month – during 2016 there were an average of almost 100 appointments (20 hours) missed each month but in JANUARY 2017 this reduced to 58 appointments missed.

Although this still represents around 15 hours of wasted clinical time (which we would like to see reduced further) we would like to thank our patients for this improvement  which is helping both us and other patients.

At a time where NHS General Practice is so stretched and patients are waiting to be seen, wasted appointments are very unfair on patients who cannot get an appointment and we ask that, if you cannot keep your appointment, you cancel it in good time so that it can be offered to someone else.

Thank You

Service Comments & Suggestions:

We welcome your comments on any aspect of Park Lane Practice including our website. Please pass any such comments on to the staff or Doctors. Alternatively, you can complete our online comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Care Quality Commission

Park Lane Practice was extremely disappointed that, despite the many positive comments included in the report narrative, an overall rating of ‘Requires Improvement’ was awarded to surgery by the Care Quality Commission in its report published in March 2016, following an inspection in January 2016.

Please download our Statement Regarding CQC the Inspection Report.